Customer Service Representative

We’re seeking self-motivated independent contractors to provide customer support to our client’s customers from the comfort of your home office. In this role, you will help clients and customers who utilize Accident Management Programs.

We’re a customer experience business process outsourcing leader providing work-from-home opportunities to independent contractors across the United States since 2016. When you join us as an independent contractor, you will have access to several different client opportunities exclusive to us contractors. Why join us? There are many perks to contracting with us!

🏡 Work from home

🚗 No hassles of commuting

📆 Schedule your own hours

🙌 Work when it’s convenient for you

🏭 Gain experience in different industries

ABOUT OUR APPLICATION PROCESS

Ready to join? Click “Apply Now” and we will send a link via email to complete your profile. Once you begin the process, you will be asked to complete an online assessment. This assessment takes about 30 minutes to complete. Upon successfully passing the initial assessment, you will be required to log into the online portal to complete a background check and technology scan. Upon completion of your technology scan, you will be granted access to view and join one of our available client opportunities.

OVERVIEW

Independent contractors participating in the Roadside Assistance program will provide customer support via phone. Customer interactions focus on making outbound calls to dispatch services for Accident Scene Management, Vehicle Release Management, and Home and Specialty Line Management events. Handle inbound callbacks from customers clients, and Agero Service Providers regarding services in progress. In this role, you will provide an empathetic approach to customer interactions, leveraging critical thinking and multi-tasking capabilities.

SCHEDULE:

• Flexible schedule opportunities – you create your own schedule!
• Certification Schedule
  • 9:00 a.m. –1:00 p.m. ET
  • 1:30 p.m. –5:30 p.m. ET
• Production Schedule
  • 365 Days a year
  • 7 days a week
  • 24 hours a day

REQUIRED SKILLS

• Desire to assist the customer
• Excellent written and verbal communication
• Attention to detail
• A friendly tone and professional demeanor
• Self-motivated and resourceful
• Tech-savvy and avid computer user

IMPORTANT INFORMATION

TECHNOLOGY & EQUIPMENT REQUIREMENTS:

• A USB headset is required (during class and while servicing). Wireless headsets are
  not supported.
• Chrome browser 77 and above
• Windows 10 or 11 is required to service
• .net Framework v 3.5 or higher
• Mac computers are not supported

WORK ENVIRONMENT REQUIREMENTS:

• Quiet, uninterrupted space
• Organized desk area
• Professional appearance (on camera)

We are not accepting contractors residing in California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin. Contractors must also successfully pass a criminal background check.

Contractual Relationship: After you receive your contract from NVA Virtual Solutions, you will be asked to agree that you have no entitlement to any benefits such as vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or any other employee benefits.